CareProsm is our program of standards and procedures to ensure that we provide our customers with the most qualified staff and the highest levels of customer service.

CareProsm includes:

• Comprehensive candidate screening process
• Coordinated orientation processes including the Prioricare Licensed and Certified Staff Handbook
• Staff Portfolios with the appropriate certifications, licensure, and test information
• Facility specific orientation binders
• Prioricare name badges
• In-service training programs
• Procedures for complaints, grievances, and incident reporting and investigation
• Procedures for employee injuries both at our offices and at our customer’s facilities including Rapid Response cards
• Procedures for periodic staff reviews
• HIPAA compliance, training and testing for all staff
• 24x7 customer and staff call center
• CareProSM Feedback Program (customer surveys and response cards)
• Weekly billing
• Customer follow-up during 45 day guarantee period for permanent placements
• Staff usage reporting as requested by customers
• Written confirmations